Frequently Asked Questions (FAQ) and Other Inquiries

 

■My game is not running properly.

We believe there is a chance that the game itself is malfunctioning. Please be aware
that we are not able to offer support in the event that the game itself has sustained damage while under use.
 

■I don’t know how to clear ____ part of the game.

We are very sorry, but customer support will not individual responses on how to clear content in our games. Furthermore, depending on the content involved we may be unable to respond to other types of questions as well. We thank you for your understanding on this matter.
 

■I want to know about ______ before the game’s release.

We cannot answer questions on our title before its release. Information will be released on news websites, magazines, and also on our website, so we would ask you to look out for that instead. 

■We want to broadcast a gameplay video, what should we do?

Please take a look at CyberConnect2’s guidelines below:
Japanese:https://www.cc2.co.jp/company/streaming_guidelines
English: https://www.cc2.co.jp/en/streaming_guidelines
 

■I have this game project idea…

We do not accept game plans or ideas at CyberConnect2.
 

■We are not taking individual enquiries such as those outlined below. Please send them only having understood this.

Info on copyright infringements, opinions/requests regarding our titles.
 

■CC2 CUSTOMER SUPPORT center *As of July 29th 2021

Fuga: Melodies of Steel
 

■Please contact each of the publishers/sellers of the games below for more info. If you contact us regarding the following titles, it will not be possible to answer any questions.

  • Demon Slayer -Kimetsu no Yaiba- The Hinokami Chronicles
  • Dragon Ball Z: Kakarot
  • Naruto: Ultimate Ninja Storm Series
  • .hack Series
  • JoJo’s Bizarre Adventure: Eyes of Heaven
  • JoJo’s Bizarre Adventure: All Star Battle
  • Solatorobo: Red the Hunter
  • Asura’s Wrath
  • Silent Bomber
  • Tail Concerto

*Even if CyberConnect2 is responsible for the development of other titles, unless we are the sole publisher of those titles, we will not be able to respond to questions related to them. Thank you for your understanding.
 

■CyberConnect2 Privacy Policy

Japanese: https://www.cc2.co.jp/company/privacy
English: https://www.cc2.co.jp/en/privacy

CC2 CUSTOMER SUPPORT Inquiry Form