CC2 CUSTOMER SUPPORT

Frequently Asked Questions (FAQ) and Other Inquiries

■My game is not running properly.

We believe there is a chance that the game itself is malfunctioning. Please be aware
that we are not able to offer support in the event that the game itself has sustained damage while under use.

■I don’t know how to clear ____ part of the game.

We are very sorry, but customer support will not individual responses on how to clear content in our games. Furthermore, depending on the content involved we may be unable to respond to other types of questions as well. We thank you for your understanding on this matter.

■I want to know about ______ before the game’s release.

We cannot answer questions on our title before its release. Information will be released on news websites, magazines, and also on our website, so we would ask you to look out for that instead.

■We want to broadcast a gameplay video, what should we do?

Please take a look at CyberConnect2’s guidelines below:
Japanese:https://www.cc2.co.jp/company/streaming_guidelines
English: https://www.cc2.co.jp/en/streaming_guidelines

■I have this game project idea…

We do not accept game plans or ideas at CyberConnect2.

■We are not taking individual enquiries such as those outlined below. Please send them only having understood this.

Info on copyright infringements, opinions/requests regarding our titles.

■I have some feedback regarding the localization of the game.

Have you spotted translation issues, typos, grammatical mistakes, or anything localization-related in our self-published titles? Please use the CyberConnect2 Localization Feedback Form to share any localization-related feedback.
*Please note that this form is only for localization-related feedback. For anything else, please use the customer support inquiry form.